Privacy Policy for Serangoon BBQ & Curry (Period Nine Pte Ltd)

Introduction

At Serangoon BBQ & Curry (Period Nine Pte Ltd), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect from you, how we use and share it, and the choices you have regarding your information.

By interacting with our services (such as visiting our website, placing orders, or signing up for our mailing list), you agree to the practices described in this policy. Our goal is to be transparent about our data practices and ensure you feel confident about how your information is handled.

Information We Collect

We only collect personal information that you voluntarily provide to us. The types of information we may collect include:

Name: For identification and personalizing your experience with us.
Email Address: So we can send you updates, promotions, digital invoices, and newsletters.
Phone Number: To contact you with delivery updates or urgent communications regarding your orders.

Typically, you give us this information when you place an order (online or in person), subscribe to our newsletter, enter a promotion, or contact us for inquiries. We do not collect any sensitive personal data beyond what is listed above.

How We Use Your Information

We use the personal information you provide for the following purposes:

Promotions and Special Offers: To send you promotional deals, discounts, or special offers on our food and services. For example, we might email you about seasonal specials or limited-time menu items.
Delivery Updates: To inform you about the status of your orders. This can include confirming your order, notifying you when your food is out for delivery, or alerting you to any issues or delays.
Digital Invoices and Receipts: To send you invoices or receipts electronically after a purchase. This helps reduce paper use and ensures you have a record of your transactions with us.
Newsletters and Updates: To keep you informed about our latest news, such as new menu items, upcoming events, or changes in our operating hours. These newsletters are sent occasionally and only to customers who have agreed to receive them.

We do not use your personal information for any purposes other than the ones listed above without asking for your consent first. Additionally, we retain your information only for as long as necessary to fulfill these purposes or as required by law.

Sharing Your Information

We treat your personal information with care and confidentiality. We do not sell or rent your personal data to third parties. However, we may share your information in the following scenario:

With Trusted Service Providers: We may share your name, email, or phone number with third-party service providers that help us perform certain business functions. For example, we might use an email marketing service to send out our newsletters or a messaging service to deliver SMS updates. These providers are engaged by us to carry out promotions or communications on our behalf. We only share the necessary information for them to perform their services. Importantly, we require these providers to protect your information and not use it for any other purpose aside from delivering our communications or services to you.

Aside from the above, we will only disclose your personal information if required by law or if you give us explicit permission. We take steps to ensure any third party that receives your data is obligated to keep it secure and confidential.

Your Rights and Choices

We believe it’s important that you have control over your personal information. You have the following rights and choices regarding the data you share with us:

Opt-Out of Marketing Communications: You can choose not to receive promotional emails or newsletters from us at any time. If you prefer not to hear about our promotions or updates, simply let us know. For example, you can click the “unsubscribe” link at the bottom of our marketing emails (if provided), or you can contact us directly asking to be removed from our mailing list.
Request Deletion of Your Data: You have the right to request that we delete your personal information from our records. If you no longer want us to keep your name, email, or phone number (for instance, if you decide to stop using our services), you can ask us to remove your data. We will honor such requests and erase your information, except where we are required to retain it by law (for example, for transaction record-keeping).
Access and Update Your Information: If you would like to review the personal details we have about you or update them (for accuracy or changes), you can contact us and we will assist you. For instance, if you need to correct a misspelled name or change your email address, we will update our records upon your request.
Ask Questions or Raise Concerns: You have the right to inquire about how your data is being used or to voice any concerns about privacy. We encourage you to reach out if you need more information or have any worries about your personal data.

To exercise any of these rights or choices, please use the contact information provided in the “Contact Us” section below. There is no charge for making these requests, and we will respond as soon as reasonably possible, typically within a few business days.

Contact Us

If you have any questions, requests, or concerns regarding your privacy or this policy, please do not hesitate to contact us. We are here to help and address any issues you might have.

Email: Sedap.sbc1983@gmail.com

When contacting us, please provide us with enough information to identify you (such as the name and email you gave us) and clearly describe your request. For example, if you want your data removed, let us know that you’re requesting deletion of your personal information. We will confirm receipt of your request and communicate with you about the next steps or confirmation once your request has been handled.

Mailing Address (if needed):
If you prefer to send a request in writing, you may mail it to Serangoon BBQ & Curry (Period Nine Pte Ltd) at our business address.
(Please contact us via email to obtain the current mailing address.)
Note: This mailing address line is included for completeness; however, contacting us by email is typically faster and more efficient.

Your feedback about our privacy practices is welcome. We continuously strive to improve our processes and policies, and your input can help us serve you better.

Updates to This Policy

We may update or change this Privacy Policy from time to time. As our business grows or laws change, we might need to modify our practices. Whenever we make significant changes, we will update the policy on our website and change the “Last Updated” date at the bottom of this document.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If we make any major changes in the way we handle your personal data, we may also notify you directly (for example, by sending an email notification or posting a notice on our site) so that you have the opportunity to review the changes before they take effect.

By continuing to use our services after a policy update, you acknowledge and agree to the revised terms of the Privacy Policy.

Last Updated: April 29, 2025
(This date indicates the last time this Privacy Policy was revised.)